Terms of service
TERMS OF SERVICE
Last Updated: September 2, 2026
Welcome to ospreyamps.shop.
These Terms of Service ("Terms") govern your use of our website and your purchase of products from Osprey Amps.
By accessing our website or placing an order, you agree to these Terms.
1. About Us
Osprey Amps
Website: ospreyamps.shop
Email: support@ospreyamps.shop
United States Address:
39 S Paint St
Chillicothe, OH 45601
United States
United Kingdom Address:
Parkway, Wood Acre
Saltash PL12 6LF
United Kingdom
Products may be fulfilled from applicable warehouse or fulfillment locations depending on the destination and product ordered.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Attempt to gain unauthorized access to our systems
- Interfere with the operation or security of the website
- Copy or commercially exploit website content without authorization
- Submit false, misleading, or fraudulent information
- Use the website in a way that could damage our business, systems, customers, or other users
We may suspend or restrict access where reasonably necessary to protect our business, customers, or website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, technical specifications, photographs, measurements, compatibility information, and other details displayed on our website are accurate.
However, product images or details may vary slightly because of:
- Screen settings
- Lighting and photography
- Manufacturing variations
- Product revisions
- Packaging changes
We reserve the right to correct errors, inaccuracies, or omissions and update product information where appropriate.
4. Audio Equipment Compatibility
Customers are responsible for checking that a product is appropriate for their intended setup.
Depending on the product, customers should consider:
- Voltage requirements
- Power requirements
- Amplifier and speaker compatibility
- Impedance
- Input and output connections
- Physical dimensions
- Installation requirements
- Manufacturer recommendations
If you are uncertain whether a product is suitable for your setup, please contact us before placing an order.
5. Product Availability
All products are subject to availability.
We may limit quantities or discontinue products.
If a product becomes unavailable after you place an order, we may contact you regarding an alternative, cancellation, or refund as appropriate.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean the order has been finally accepted.
We may refuse or cancel an order where reasonably necessary, including where there are:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent transactions
- Unauthorized payments
- Incorrect customer or shipping information
- Technical errors
- Other legitimate legal or business reasons
If we cancel an order after payment has been received, we will arrange an appropriate refund.
7. Prices and Payment
Prices are displayed on our website and may change from time to time.
The price applicable to your order will generally be the price displayed when you complete your purchase, subject to obvious errors and applicable law.
Payment must be successfully received or authorized before an order can be processed.
We may use third-party payment processors.
Your payment may therefore also be subject to the payment provider's own terms and policies.
8. Shipping and Delivery
Our standard estimated shipping time is approximately 5–7 business days, unless otherwise stated on the product page or at checkout.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delays may occur because of:
- Carrier issues
- Weather
- Public holidays
- Customs procedures
- Incorrect shipping information
- Oversized-equipment shipping requirements
- Circumstances outside our reasonable control
Please review our Shipping Policy for more information.
9. Product Delivery Requirements
Customers are responsible for ensuring that the delivery address is suitable for receiving the ordered product and that reasonable access is available.
Depending on the product and delivery service, delivery may be made to a specified delivery point rather than inside the customer's home or business.
Large amplifiers, speaker cabinets, PA systems, and other heavy equipment may require special delivery arrangements.
10. Returns, Refunds, and Cancellations
Returns, refunds, replacements, and cancellations are governed by our Refund & Return Policy.
Nothing in these Terms limits mandatory consumer rights or remedies available under applicable law.
11. Product Use and Safety
Customers are responsible for following:
- Product instructions
- Safety information
- Electrical requirements
- Installation requirements
- Manufacturer recommendations
Before using or installing a product, customers should ensure that it is suitable for the intended purpose and location.
We are not responsible for damage caused by:
- Improper installation
- Incorrect electrical connections
- Incompatible equipment
- Unauthorized modifications
- Misuse
- Failure to follow instructions
This limitation applies only to the extent permitted by applicable law.
12. Warranty
Where a product is supplied with a manufacturer's or seller's warranty, the applicable warranty terms will apply.
A warranty does not generally cover damage resulting from:
- Misuse
- Improper installation
- Unauthorized modifications
- Accidents
- Normal wear and tear
- Failure to follow product instructions
Warranty terms do not limit statutory rights relating to defective or non-conforming goods.
13. Intellectual Property
All content on our website, including:
- Text
- Graphics
- Logos
- Photographs
- Product descriptions
- Designs
- Trademarks
- Other materials
is owned by or licensed to us unless otherwise stated.
You may access and use website content for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior authorization except where permitted by law.
14. User Content
If you submit reviews, comments, photographs, testimonials, or other content, you represent that you have the right to provide that content and that it does not unlawfully violate another person's rights.
By submitting content, you grant us permission to use, reproduce, display, and distribute that content for legitimate business purposes, subject to applicable law.
We may remove content that is unlawful, misleading, offensive, defamatory, or otherwise inappropriate.
15. Third-Party Services and Links
Our website may use third-party services and contain links to third-party websites.
Third-party services may include:
- Shopify
- Payment processors
- Shipping providers
- Analytics services
- Advertising platforms
- Other technology providers
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Your use of a third-party service may be subject to that provider's own terms and privacy policy.
16. Disclaimer
To the maximum extent permitted by applicable law, our website and content are provided on an "as available" basis.
We do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.
Nothing in these Terms excludes or limits rights, guarantees, warranties, or remedies that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.
18. Indemnification
To the extent permitted by applicable law, you may be responsible for losses or claims resulting from unlawful use of our website, violation of these Terms, or misuse of our products.
This provision does not apply where applicable consumer-protection law prevents such responsibility from being imposed.
19. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be collected and processed as described in that policy.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in our:
- Business
- Products
- Website
- Services
- Applicable legal requirements
When changes are made, we will update the "Last Updated" date.
21. Governing Law
These Terms will be governed by the applicable laws relevant to the transaction and your statutory consumer rights.
Nothing in these Terms is intended to deprive consumers of mandatory protections or rights available under applicable law.
22. Disputes
If you have a concern regarding an order or product, please contact us first so that we can attempt to resolve the issue directly.
Email:
We will make reasonable efforts to resolve customer complaints and disputes fairly and promptly.
23. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
24. Entire Agreement
These Terms, together with our:
- Privacy Policy
- Shipping Policy
- Refund & Return Policy
- Other expressly incorporated policies
constitute the terms governing your use of our website and purchases from us, subject to applicable law.
25. Contact Us
If you have questions about these Terms, please contact:
Osprey Amps
Website: ospreyamps.shop
Email: support@ospreyamps.shop
United States Address:
39 S Paint St
Chillicothe, OH 45601
United States
United Kingdom Address:
Parkway, Wood Acre
Saltash PL12 6LF
United Kingdom