Privacy policy
PRIVACY POLICY
Last Updated: September 2, 2026
This Privacy Policy explains how Osprey Amps, operating through ospreyamps.shop ("we," "us," "our," or the "Company"), collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Payment and transaction information
- Order details and purchase history
- Information provided when contacting customer support
- Information provided when submitting a return, refund, replacement, warranty, or product-support request
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website or source
- Date and time of website visits
- Website usage and interaction information
- Cookies and similar technologies
We collect information that is reasonably necessary for our business operations and the purposes described in this Privacy Policy.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and shipping updates
- Respond to customer inquiries
- Process returns, refunds, replacements, and warranty requests
- Provide customer support
- Maintain and improve our website and services
- Detect, prevent, and investigate fraud or unauthorized activity
- Comply with legal and regulatory obligations
- Maintain business and transaction records
- Send marketing communications where permitted by law and where required consent has been obtained
3. Payment Information
Payments may be processed by third-party payment providers.
We generally do not store complete payment card numbers on our own systems. Payment information may be collected and processed directly by the applicable payment provider according to its own privacy and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, improve performance, and support marketing activities.
Cookies may include:
- Essential cookies
- Analytics cookies
- Preference cookies
- Marketing or advertising cookies where applicable
Where required by applicable law, we will request consent before placing non-essential cookies on your device.
You may be able to manage or disable cookies through your browser settings or available cookie-consent tools. Disabling certain cookies may affect website functionality.
5. Third-Party Services
We may use third-party services to operate our website and business.
These may include:
- Shopify
- Website hosting providers
- Payment processors
- Shipping and logistics providers
- Warehouses and fulfillment providers
- Analytics providers
- Customer-service platforms
- Email service providers
- Advertising and marketing platforms
These third parties may process personal information on our behalf or independently under their own privacy policies.
6. Sharing Personal Information
We may share personal information with third parties where reasonably necessary to operate our business, including:
- Payment processors
- Shipping and delivery companies
- Warehouses and fulfillment providers
- Technology and hosting providers
- Customer-support providers
- Analytics and marketing providers
- Professional advisers
- Government authorities or law enforcement where legally required
We do not sell personal information as a standalone product.
We may disclose information where necessary to comply with applicable law, enforce agreements, protect our rights, prevent fraud, or protect our customers and others.
7. International Data Transfers
Because we sell products to customers in the United States and United Kingdom and may use service providers located in different countries, personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including:
- Processing orders
- Providing customer service
- Resolving disputes
- Maintaining business and transaction records
- Processing returns and warranties
- Complying with legal, tax, accounting, and regulatory requirements
When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion in certain circumstances
- Request restriction of certain processing
- Object to certain processing
- Request portability of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
These rights may be subject to exceptions and limitations under applicable law.
11. United Kingdom Privacy Rights
If you are located in the United Kingdom, applicable data-protection laws may provide additional rights concerning your personal information.
Where required, our legal basis for processing personal information may include:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests
- Consent
If you believe your privacy rights have been violated, you may have the right to lodge a complaint with the applicable data-protection authority.
12. United States Privacy Rights
Privacy rights vary between U.S. states.
Depending on your state of residence and applicable law, you may have rights concerning:
- Access to personal information
- Correction
- Deletion
- Portability
- Certain types of sharing or processing of personal information
We will honor applicable state privacy rights and provide any legally required notices or methods for exercising those rights.
13. Children's Privacy
Our website is not intended for children under the age required by applicable law to independently consent to online services.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information improperly, please contact us.
14. Marketing Communications
Where permitted by applicable law, we may send promotional emails about our products, offers, and services.
Where consent is required, we will obtain consent before sending marketing communications.
You may stop receiving promotional communications at any time by using the unsubscribe link in the relevant email or by contacting:
You may still receive essential transactional communications such as order confirmations, shipping notifications, warranty information, and customer-service messages.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this policy.
17. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:
Osprey Amps
Website: ospreyamps.shop
Email: support@ospreyamps.shop
United States Address:
39 S Paint St
Chillicothe, OH 45601
United States
United Kingdom Address:
Parkway, Wood Acre
Saltash PL12 6LF
United Kingdom