Refund policy
REFUND & RETURN POLICY
Last Updated: September 2, 2026
Thank you for shopping with Osprey Amps.
We want you to be satisfied with your purchase. This Refund & Return Policy explains when you may return a product, request a refund, request a replacement, or cancel an order.
1. Returns
We accept eligible returns in accordance with this policy and applicable consumer-protection laws in the United States and United Kingdom.
Before returning any product, please contact:
Do not return a product without first receiving return instructions from our customer-service team.
For products eligible for a voluntary return, the item should generally be:
- Unused and in its original condition
- In original packaging where reasonably possible
- Complete with accessories, cables, manuals, adapters, and included components
- Free from damage caused after delivery
- Accompanied by proof of purchase or order information
Additional return conditions may apply depending on the product and reason for return.
2. Return Period
Please contact us within 30 days of receiving your order if you would like to request a voluntary return.
This 30-day period does not limit any mandatory cancellation, return, refund, warranty, or consumer rights that may apply under applicable law.
For customers in the United Kingdom, statutory consumer rights remain unaffected by this policy.
3. Damaged or Defective Products
If your product arrives damaged, defective, incorrect, or with missing components, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Photographs or videos showing the damage or defect
- Photographs of the packaging where relevant
We may ask for additional information to determine the appropriate resolution.
Depending on the circumstances and applicable law, we may offer:
- Replacement
- Replacement parts
- Repair
- Refund
- Another appropriate remedy
Please do not dispose of damaged packaging or products until we provide instructions, as photographs or inspection may be required.
4. Change-of-Mind Returns
If you change your mind about your purchase, you may request an eligible return within the applicable return period, subject to this policy and applicable law.
For larger products such as amplifiers, speaker cabinets, PA speakers, or similar equipment, customers may be responsible for reasonable return shipping or collection costs where permitted by law.
Any refund may be adjusted where legally permitted if a product has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.
Products that have been modified, heavily used, or damaged may not qualify for a voluntary change-of-mind return except where applicable law provides otherwise.
5. Non-Returnable Situations
Where legally permitted, a voluntary return may be refused or a refund reduced if the product has been:
- Modified or altered
- Damaged through misuse or neglect
- Damaged through improper installation or connection
- Used beyond what is reasonably necessary for inspection
- Returned without required components or accessories
- Damaged after delivery through customer handling
These restrictions do not affect statutory rights relating to faulty, defective, damaged, or incorrectly supplied goods.
6. Return Shipping
If a return is approved, we will provide instructions regarding return shipping or collection.
For approved returns involving a defective, damaged, incorrect, or otherwise non-conforming product, return shipping or collection will be handled as required by applicable law.
For voluntary returns due to a change of mind, return shipping or collection costs may be the customer's responsibility where permitted by law.
Customers should not independently arrange expensive freight returns without contacting us first.
7. Refunds
Once a returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, we do not charge refund-processing or restocking fees.
Approved refunds will generally be issued to the original payment method within 7 business days.
After we process a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Where permitted by law, applicable shipping or return-related costs may be deducted where the customer is responsible for those costs.
8. Partial Refunds
In certain circumstances, a partial refund may be offered where a product has minor damage, missing components, or another issue and the customer agrees to keep the product.
Any partial refund will be discussed with the customer before processing.
9. Exchanges and Replacements
If you receive a defective, damaged, or incorrect product, please contact us before attempting an exchange.
Depending on stock availability and the circumstances, we may provide:
- Replacement product
- Replacement component
- Repair
- Refund
- Another remedy available under applicable law
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible:
We will attempt to cancel the order before it is processed or shipped.
Once an order has been dispatched, immediate cancellation may no longer be possible and the order may need to be handled through the applicable return procedure.
For customers in the United Kingdom, statutory cancellation rights remain unaffected.
11. How to Request a Return or Refund
To request a return, refund, replacement, or cancellation, email:
Please include:
- Full name
- Order number
- Date of purchase
- Product purchased
- Reason for the request
- Photographs or videos if the product is damaged or defective
Our customer-service team will review your request and provide the next steps.
12. Contact Information
Osprey Amps
Email: support@ospreyamps.shop
United States Address:
39 S Paint St
Chillicothe, OH 45601
United States
United Kingdom Address:
Parkway, Wood Acre
Saltash PL12 6LF
United Kingdom
13. Your Legal Rights
Nothing in this Refund & Return Policy is intended to exclude, restrict, or replace rights or remedies that cannot legally be excluded or restricted under applicable consumer-protection law.
Where applicable law gives you greater rights than this policy, those legal rights will continue to apply.